B 999 FAQ — Answers to All Your Questions

No, b 999 allows only one account per mobile number and email address. Creating multiple accounts may result in all accounts being suspended and balances forfeited.

On the login page and click the "Forgot Password?" link. A reset link will be sent to your registered email. The link is valid for 15 minutes. If you don't see the email, check your spam folder or contact support.

KYC verification may be required for large withdrawals. You'll need to provide:

• A clear photo of your National ID (NID) or passport
• Selfie (holding your NID)
• Bank statement or mobile banking screenshot (if required)

Verification is typically completed within 24–48 hours.

If your account has been suspended, email support@b999.cash or reach out via live chat. You'll be informed of the reason, and if the suspension was made in error, it will be resolved within 24 hours.

Yes, you can update your mobile number from Account Settings after logging in. For security purposes, OTP verification and KYC will be required. Contact our support team if you need assistance.

The minimum age to register at b 999 is 18. We are committed to responsible betting, and account registration by minors is strictly prohibited. To learn more, Responsible Gaming View page.

Contact the support team via email or live chat. Withdraw any available balance before closing your account. Please note that permanently closed accounts may not be reopened.

b 999 supports all major mobile banking services in Bangladesh:

• Mobile Pay — Most Popular
• Nagad — Fastest
• Rocket (DBBL)
• Upay
• USDT (Crypto)

Learn more Payment Page here.

The minimum deposit is just ৳500. Maximum deposit limits vary by payment method — typically up to ৳25,000 per transaction via Mobile Pay or Nagad. Contact support for larger amounts.

Deposits via Mobile Pay and Nagad are typically credited within 5–15 minutes. During peak hours, it may take up to 30 minutes. If it's been longer than 30 minutes, contact support with your transaction ID.

The minimum withdrawal is ৳500. Standard requests are processed within 15–30 minutes. Requests made between 11 PM and 6 AM may be processed the following morning. For larger amounts, having KYC verification completed in advance speeds things up.

Wait 30 minutes first. If the deposit still hasn't appeared, contact us via live chat or at support@b999.cash with your Mobile Pay/Nagad transaction ID (TxID). Sending a screenshot will help speed up the process.

b 999 does not charge any withdrawal fees. However, mobile banking services (Mobile Pay, Nagad) may deduct their own transaction charges as per their respective policies.

Deposits via USDT (TRC20 network) are supported. Select the USDT option on the Payment page and a wallet address will be provided. The minimum USDT deposit is $10. Your balance will be credited after network confirmation.

Direct bank transfers are not currently supported. Please use mobile banking (Mobile Pay, Nagad, Rocket, Upay) or USDT. Bank transfer support is planned for a future update.

If the request is still being processed, contact live chat right away — it may still be possible to cancel. Once completed, a reversal is difficult, so always double-check the number before submitting a withdrawal request.

Register and make your first deposit. A 100% bonus is automatically credited to your account on your first deposit. For example, deposit ৳1,000 and get an extra ৳1,000 as a bonus.

A 5x rollover typically applies to the Welcome Bonus. This means if you receive a ৳1,000 bonus, you'll need to place a total of ৳5,000 in bets before withdrawing. For full terms, Terms & Conditions View page.

The weekly cashback bonus is paid every Monday. You'll receive a percentage of your net losses from the previous week back as cashback. The rate depends on your membership tier. To learn more, Bonus Page here.

No, bonuses cannot be withdrawn directly. Winnings earned from a bonus become withdrawable once the rollover requirement is met. However, some special promotions may offer rollover-free bonuses.

Share your referral link. When a friend registers through that link and makes their first deposit, you'll receive a referral bonus. The bonus amount is based on your friend's first deposit. For details, on the Bonus page here.

Expired bonuses are cancelled automatically. Every bonus offer has a set validity period — usually 7 to 30 days. Make sure to use your bonus promptly after receiving it.

Select "Free Bet" as the payment method on your bet slip. If your free bet wins, the amount won minus the bonus stake is withdrawable. Free bets generally must be used at a specified minimum odds.

b 999 offers more than 50 sports markets. The most popular include:

• Cricket (IPL, BPL, World Cup)
• Football (Premier League, La Liga, Bangladesh League)
• Kabaddi, Tennis, Badminton
• Basketball, Volleyball
• E-Sports (CS2, Dota 2, Valorant)

See More on the Sports page।

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment and new markets open as the game unfolds. It's more exciting than pre-match betting because you're making decisions as the action happens. Learn more on the Betting page।

Go to the "My Bets" section and look for the Cash Out button next to your active bet. You'll be presented with an offer based on the current match situation. Accept it to lock in a guaranteed return or cut your losses before the match ends.

Yes, if a match or event is cancelled or abandoned, the full stake is refunded to your account. For parlay bets, the cancelled leg is treated as a draw.

b 999 supports Decimal, Fractional, and Malaysian odds formats. You can select your preferred format from Settings. For Bangladeshi users, Decimal odds are the easiest to follow.

The minimum bet is just ৳10. Maximum bet limits vary by market and event — generally up to ৳50,000. VIP account benefits are available for larger bets.

Yes, parlay bets are supported at b 999. Adding multiple selections to your bet slip will automatically convert it into a parlay. Win all selections and you're in for a big payout.

on the Sports Events page Find the full schedule of all upcoming matches. Use filters to browse by specific sport or date.

On the download page where you'll find the Android APK and iOS download links. On Android, enable "Install from unknown sources" in Settings before installing. On iOS, download using Safari.

On Android, check that "Unknown sources" is enabled under Settings → Security. Make sure your phone has enough storage space (minimum 100MB). If the issue persists, clear your browser cache and try downloading again.

Force close the app and reopen it. If that doesn't work, clear the app cache (Settings → Apps → b 999 → Storage → Clear Cache). Updating to the latest version resolves most issues.

Yes, live streaming is available for selected matches. To watch, you'll need a minimum balance in your account or an active bet placed on the relevant match.

Yes, b 999 works fully on mobile browsers. Opening the site in Chrome or Safari will automatically load the mobile version. That said, the app offers a faster and smoother experience.

Yes, b 999 is a licensed online betting platform. The site is secured with 256-bit SSL encryption. All transactions are encrypted and personal information is never shared with third parties.

Change your password immediately. If that's not possible, email support@b999.cash or reach out via live chat. We'll act fast to lock your account and launch an investigation.

No, b 999 never sells or shares your personal or financial information with third parties. No data is disclosed except when required by law. For more details, Privacy Policy read more.

Stay Alert:

• Always log in from the b999.cash domain only
• Never share your password or OTP with anyone
• B 999 will never ask for your password over the phone
• Do not click links in suspicious messages

b 999 takes responsible betting seriously. Deposit limits, betting limits, and self-exclusion options are all available. If you need help, Responsible Gaming page here.